Returns Policy

• Our return policy covers a period of 5 days from the date of receiving your order. If 5 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
• Please note that customized products are not eligible for returns. We accept returns only for products shipped by us and in cases where the item is faulty due to an error on our part (e.g., receiving the wrong item). To initiate a return, you must provide proof of purchase.
• To complete your return, a receipt or proof of purchase is required. For more information, please reach out to our support team at info@Printiaa.in.
• If you still wish to proceed with the return, please be aware that you are responsible for covering the return shipping fees.

Refunds (if applicable)

• Upon receiving and inspecting your returned item, we will send you an email notification confirming its receipt. We will also inform you whether your refund has been approved or rejected.
• If your refund is approved, the amount will be processed and automatically applied to your original method of payment, typically within 7-15 working days.
• For delivered orders, a partial refund (applicable only to non-customized products) will be issued after deducting shipping and handling charges.
• Please be aware that we do not accept return or refund requests based on comparisons to cheap or duplicate products available in the market.
• Please Note: Refunds will only be processed 60 days after the order shipping date.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please follow these steps:

 

• Check your bank account to ensure the refund has not been received.
• Contact your credit card company, as there may be a delay in posting the refund.
• Contact your bank, as there can be a processing time of 2-5 business days before a refund is posted.
• If you have completed these steps and still have not received your refund, please feel free to reach out to us at info@Printiaa.com.

Canceling an Order
You may only cancel an order if it has not yet been fulfilled. Please note that a management, processing, and transaction fee amounting to 20% of your total order value will be applied for cancellations.

During the ongoing COVID-19 pandemic and related lockdowns and restrictions, no orders will be canceled due to delayed processing, fulfillment, dispatch, or delivery. We will make every effort to fulfill and dispatch orders while adhering to local authority and Indian Government laws aimed at controlling COVID-19.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@Printiaa.in.

Refund Policy for Personalized Products

Effective Date: Jan1, 2023

This Refund Policy applies to all purchases of personalized products made from Printiaa by consumers in India. It outlines the terms and conditions for eligible refunds for personalized products.

Consumer Rights

Under the Consumer Protection Act, 2019, consumers have specific rights related to refunds for personalized products:

• Right to Quality: Consumers have the right to receive personalized products of satisfactory quality, fit for their intended purpose, and matching the provided description.
• Right to Cancellation: Consumers can cancel their order for a personalized product before the production process commences.
• Right to Refund: Consumers are entitled to a refund in the following situations:
• The personalized product is defective or does not match the provided description.

Refund Eligibility for Personalized Products
To be eligible for a refund under this Policy, consumers must meet the following criteria:

• Cancellation within Specified Period: Consumers must cancel the order for a personalized product before the production process starts.
• Defects or Non-Compliance: The personalized product must be defective or not match the provided description. Consumers must report the issue to the Company within a reasonable time after receiving the product.
• Non-Delivery: If the personalized product is not delivered, consumers may be eligible for a refund.

Refund Process
To request a refund for a personalized product, consumers must follow these steps:

• Contact Customer Support: Consumers should contact the Company’s customer support within the specified time period for personalized product refunds. They should provide relevant purchase details, including the order number, product description, and reason for the refund request.
• Provide Evidence: Consumers may be required to provide evidence, such as photographs or documentation, to support their claim of defects or non-compliance.
• Return or Exchange: Depending on the issue, the Company may ask consumers to return the personalized product for inspection or offer an exchange for a new product.
• Refund Assessment: Once the issue is assessed and confirmed by the Company, the refund will be processed within a reasonable time.
• Refund Issuance: If the refund request is approved, the Company will issue the refund using the original payment method, unless otherwise agreed upon by the consumer and the Company.

Exceptions
This Policy may not apply or may be subject to modifications in the following situations:

• Consumer Errors: Refunds will not be provided if the consumer has made an error in providing personalized information, photos, or instructions for the product.
• Change of Mind: Refunds will generally not be provided if the consumer changes their mind about the personalized product after the production process has commenced.

Modifications to the Policy
The Company reserves the right to modify or amend this Policy at any time, following the provisions of the Act. Any changes to the Policy will take immediate effect upon posting the updated version on the Company’s website or through other appropriate communication channels.